Privacy Policy

1. Introduction

My Wheel Mobility Technologies ("My Wheel", "We", "Us", or "Our") respects your privacy and is committed to protecting the personal data of users ("Customer", "Driver Partner", "You") who use our mobile application and digital platform. This Privacy Policy explains how your information is collected, used, disclosed, and safeguarded when you use our services or process payments through authorized payment gateways.

2. Information We Collect

We collect personal information necessary to deliver ride-hailing and parcel delivery services:

• Personal Identity Data: Name, phone number, email address, profile picture.
• Location & GPS Data: Real-time device location when using driver navigation or customer ride tracking. We collect location data both in the foreground and in the background (even when the app is closed or not in use) to enable ride matching, fare estimation, driver navigation, and live trip tracking.
• Payment Information: Digital transaction details processed securely via PCI-DSS certified payment gateways (UPI, Credit/Debit Cards, Net Banking, Wallet). We do not store sensitive card numbers or CVV on our servers.
• Device Data: IP address, device model, operating system version, and app performance logs.

3. How We Use Your Information

Your information is processed for the following legitimate purposes:

• Facilitating cab, auto, bike, and parcel booking services.
• Processing fares, driver earnings, and refund settlements via secure payment partners.
• Enabling OTP-verified safe pickup and dropoff verification.
• Customer support resolution and fraud prevention.
• Sending transactional updates, trip receipts, and safety alerts.

4. Payment Security & Data Encryption

All financial transactions on My Wheel are processed through PCI-DSS certified payment gateways using industry-standard TLS/SSL encryption protocols. My Wheel does not directly store bank account passwords, card numbers, or UPI PINs.

5. Data Sharing & Third Parties

We do not sell or rent your personal data to third parties. Data is shared only with:

• Driver partners or passengers assigned to your specific booking for trip execution.
• Authorized payment gateways for transaction authorization and refund handling.
• Law enforcement authorities when required by applicable Indian laws and regulatory directives.

6. Data Retention & Account Deletion

We retain your personal data only as long as necessary to provide services and comply with legal obligations. Users have the right to request deletion of their account and associated data. You can submit a deletion request by emailing us at support@mywheel.app.

7. Contact & Grievance Redressal

If you have questions regarding this Privacy Policy or wish to exercise your data protection rights, please contact our Grievance Officer: